Terms of Service

Last updated: 22 August 2026 · Governing law: India

Welcome to Intru (intru.in), a small-batch streetwear label based in India. These Terms of Service ("Terms") govern your access to and use of this website, our products, and any related services. By browsing, creating an account, or placing an order, you agree to these Terms in full. If you do not agree with any part, please stop using the site.

1. Who We Are

Intru is an independent Indian streetwear brand designing and shipping limited-run, oversized, heavyweight cotton apparel. The store is operated from Hyderabad, Telangana, India. Contact: shop@intru.in · Instagram: @intru.in.

2. Who Can Order

You must be at least 18 years old (or the age of majority in your jurisdiction) to place an order. If you are under 18, you may use the site only with the involvement and consent of a parent or legal guardian. By ordering, you confirm that the information you provide (name, address, phone, email) is accurate and that the payment method belongs to you or you have authorisation to use it.

3. Our Limited-Drop Model — What It Means for You

Intru does not run continuous inventory. Every design is released as a limited drop — once a size sells out, it is not restocked. This is a deliberate choice to keep production small, ethical, and low-waste. Because of this:

• Product availability shown at checkout is real-time but stock can change between page-view and payment.
• All sales are final. We do not offer cash refunds.
• Approved claims (defects, transit damage, wrong item, size exchanges) are settled as Store Credit at 1:1 value with INR — see our Returns, Exchanges & Refunds Policy for full details.

4. Placing an Order

1. Add pieces to your cart and proceed to checkout.
2. Choose Prepaid (UPI, cards, net banking, wallets — via Razorpay) or Cash on Delivery (COD). COD carries a ₹99 handling fee and may require a quick verification step (email/SMS/OTP) for high-value orders — this protects our small-batch model from fake orders.
3. You'll receive an order confirmation email at the address you provided. That confirmation is our acceptance of the order.
4. We dispatch within 36 working hours of order confirmation. Orders placed on Sundays or Indian public holidays move to the next business day.

We reserve the right to refuse or cancel any order — for example, if we detect fraud, if the product is mispriced due to a technical error, or if the shipping address is outside our serviceable network. In such cases you'll be notified and any pre-payment fully refunded to the original payment method.

5. Pricing, Taxes & Payment

All prices are in Indian Rupees (₹) and are inclusive of applicable GST unless stated otherwise. Prices, discounts, and shipping fees can change at any time — the price locked at the moment you pay is the price you pay. Payments are processed by Razorpay, a PCI-DSS Level 1 compliant gateway. Intru does not see or store your card, UPI, or banking credentials on its own servers.

6. Shipping & Delivery

Full shipping timelines, fees, and coverage are on our Shipping Policy page. In short: prepaid orders ship free across India; COD orders carry ₹99. Estimated delivery is 3–7 business days depending on your city. Once your parcel is with the courier, tracking follows over email/SMS.

Delivery timelines are estimates. Intru is not liable for delays, damages, or losses that happen after the parcel is handed to the courier partner — but we will actively help you file a claim and share all supporting documentation.

7. Returns, Exchanges & Store Credit

Because we run limited drops, cash refunds are not offered. Defect and size-exchange claims must be raised within 36 hours of delivery at shop@intru.in. Approved claims are settled as Store Credit at 1:1 with INR — never expires, non-transferable, cannot be converted to cash. Full mechanics are documented at Returns, Exchanges & Refunds Policy.

8. Your Account

You can shop as a guest, but a free account (email or Google sign-in) unlocks order history, tracking, Store Credit balance, and early-access to new drops. You are responsible for keeping your login credentials confidential. Notify us at shop@intru.in immediately if you suspect unauthorised use of your account.

9. Acceptable Use

When you use intru.in you agree not to:

• Use the site for anything unlawful or fraudulent, including chargeback abuse or fake COD orders.
• Attempt to hack, reverse-engineer, scrape at abusive volumes, or overload the site.
• Impersonate anyone, submit false information at checkout, or use the AI Stylist to generate harmful, harassing, or infringing content.
• Copy, redistribute, or resell our product images, product designs, brand assets, or written content without prior written permission.

10. Intellectual Property

All designs, prints, photographs, illustrations, text, logos, and code on intru.in are owned by Intru (or used under licence). The "Intru" name and logo are trademarks of the brand. You may share our product photos on personal social media with credit to @intru.in. Commercial reuse, dropshipping our images, or reproducing our prints on your own products is not permitted.

11. AI Stylist & User-Generated Content

The AI Stylist on this site is provided as a shopping companion. Recommendations are generated by third-party language models and are guidance, not professional advice. Do not share private, financial, or medical information with the Stylist. Any messages you send may be logged for quality improvement — see our Privacy Policy.

If you submit reviews, photos, or feedback (via email or social tags), you grant Intru a non-exclusive, royalty-free licence to repost that content on our site, email newsletters, and social channels, with credit.

12. Third-Party Services & Links

We rely on trusted third parties to run the store: Supabase (database + auth), Cloudflare (hosting + edge), Razorpay (payments), Google (analytics + sign-in), Meta / Instagram (social feed), Resend (transactional email), and Shiprocket / partner couriers (delivery). Each has its own terms and privacy policy — we've listed the roles they play in our Privacy Policy.

13. Disclaimers

The site is provided "as is". We make reasonable efforts to keep product descriptions, GSM figures, fit measurements, and photography accurate, but colours can vary slightly across screens and small print-placement variance is a feature of small-batch production, not a defect. We don't guarantee uninterrupted availability of the site — occasional downtime for maintenance or infrastructure updates is possible.

14. Limitation of Liability

To the maximum extent permitted by Indian law, Intru's total liability to you for any claim arising out of your use of the site or a specific order is capped at the amount you actually paid for the product in question. We are not liable for indirect, incidental, or consequential losses (missed events, business losses, hurt feelings, etc.).

15. Force Majeure

We are not liable for delays or failures caused by events outside our reasonable control — natural disasters, pandemics, courier strikes, government restrictions, network outages, or acts of terror.

16. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any dispute that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana, India.

17. Grievance Redressal (Consumer Protection E-Commerce Rules, 2020)

As required under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000:

Grievance / Nodal Officer: Intru Grievance Desk
Email: shop@intru.in (subject line: "Grievance")
Acknowledgement: within 48 hours · Resolution: within 30 days of receipt.

18. Changes to These Terms

We may update these Terms as the business evolves — new legal requirements, new features, new services. The "Last updated" date at the top will always reflect the current version. If a change is material (affects your rights or obligations), we'll flag it via the site or email registered users. Continuing to use intru.in after an update means you accept the revised Terms.

19. Getting in Touch

Questions about these Terms, an order, or anything else? Email shop@intru.in. For faster help on sizing, drops, and styling try our AI Stylist or DM us on Instagram.