Shipping Policy

Last updated: 22 August 2026 · Ships pan-India · Free on all prepaid orders

1. Where We Ship

We ship across India only at the moment. We service most PIN codes via our courier partners; a handful of remote pin codes may not be serviceable at any given time — the checkout will flag this before you pay. International shipping isn't live yet; if you'd like to be notified when it opens, email shop@intru.in with your country.

2. Shipping Fees

The exact charge is shown in your cart before you confirm the order. GST is included in the shown price.

3. Processing & Dispatch Time

We dispatch every order within 36 working hours of confirmation (usually less). Orders placed on Sundays, Indian public holidays, or during a drop launch surge move to the next business day. You'll receive:

1. An order confirmation email immediately after payment.
2. A dispatch email + SMS with a live tracking link once the courier picks up the parcel.
3. Optional out-for-delivery and delivered notifications from the courier.

4. Estimated Delivery Timelines

These are courier estimates from dispatch, not from order placement. Add ~1 day for the pickup / label window.

• Metro cities (Delhi NCR, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad) — 3–5 business days
• Tier-2 cities & state capitals — 4–7 business days
• Tier-3 towns, hill stations, North-East, remote pin codes — 7–10 business days
• Islands (Andaman & Nicobar, Lakshadweep) — 10–14 business days (surface transport)

Timelines can extend around monsoon, festivals (Diwali, New Year), or courier strikes. If your parcel is significantly delayed, email us with the order number — we'll escalate with the courier the same day.

5. COD — Cash on Delivery

COD is available on most Indian pin codes. Two small nuances:

• A flat ₹99 handling fee covers the extra courier surcharge and reconciliation cost.
• For high-value COD orders (above ₹2,999) we may send a 1-tap email/SMS verification before dispatch to confirm your intent. Confirming keeps the order moving; ignoring it may cause auto-cancellation after 24 hours. This small step protects our limited-drop inventory from fake COD orders that would otherwise never be delivered.

6. Tracking Your Order

The tracking link in the dispatch email/SMS shows live courier scans. You can also log into your account — every order has a live tracking widget attached. If tracking hasn't updated in more than 48 hours, email shop@intru.in and we'll chase the courier.

7. Address Accuracy & RTO

Please double-check your address before you pay — especially flat/house number, landmark, and PIN. If a parcel is Returned to Origin (RTO) because of an incomplete address, unreachable phone, or repeated failed delivery attempts, we'll email you within 48 hours of the RTO scan to arrange:

• Re-shipment — you cover the fresh shipping fee (₹99), we reship immediately.
• Store Credit — for prepaid orders where you no longer want the piece; we issue Store Credit for the product value (shipping fee not refunded).

8. Failed or Delayed Deliveries

If the courier attempts delivery and you're unavailable, they'll usually retry twice. If all attempts fail without contact, the parcel is RTO'd (see previous section). Keeping your phone reachable during the estimated delivery window helps immensely.

9. Damaged or Missing Parcels

If your parcel arrives with the outer packaging visibly damaged, please film a short unboxing video before opening. If the garment inside is affected, share the video and photos within 36 hours of delivery at shop@intru.in — full process on the Returns policy page. If the tracking says "delivered" but you haven't received it, notify us within 24 hours so we can raise a formal complaint with the courier.

10. Delivery Liability

Once the parcel is handed to our courier partner, delivery is executed by them and Intru is not liable for transit delays, theft, or carrier-caused damage. That said — we take this seriously. We actively help file every claim, share all documentation, and settle eligible cases as Store Credit within 24 hours so you're never left hanging.

11. Contact

Shipping queries: shop@intru.in. For quick informal help: DM @intru.in on Instagram.